Placing an order at Heavenly Home is quick and easy:

1.Browse our collections and click on the product you love.

2.Select options (like size, color, or quantity) if applicable.

3.Click the “Add to Cart” button.

4.Once you're ready, go to your cart and click “Checkout.”

5.Enter your shipping details and choose your preferred payment method.

6.Review your order and click “Place Order.”

You’ll receive a confirmation email with your order details shortly after.

What are your shipping options?
At Heavenly Home, we offer fast and reliable shipping across South Africa.

1. Delivery Time: Orders are typically delivered within 3–5 working days.

2. Shipping Fee: We offer free shipping on orders over R950. For orders under R950, a small flat-rate shipping fee applies at checkout.

3. Order Tracking: Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

We work with trusted local couriers to ensure your items arrive safely and on time.

Do you offer customer support?
Absolutely! At Heavenly Home, your satisfaction is our top priority.

1. Friendly Help: Our support team is here to assist with any questions, issues, or feedback you may have.

2. Contact Hours: We’re available Monday to Friday, 8AM – 5PM (excluding public holidays).

3. How to Reach Us:
📧 Email: info@heavenlyhome.com.co
📱 WhatsApp or Call: (+27) 61 916 8507
We aim to respond to all inquiries within 24 hours. Whether you need help with an order or product details, we're here to make your experience seamless.

Can I track my order?
Yes, absolutely! Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a link to track your parcel in real time.

1. Where to Track: You can track your order using the link in the email or directly through our courier partner's website or on our track order page on the top menu..

2. Haven’t received tracking info?
If it’s been more than 2 business days since you placed your order and you haven’t received tracking details, please contact us at info@heavenlyhome.com.co and we’ll assist you right away.

We’re committed to keeping you updated every step of the way!